How to report bugs - Revision history

MaciejBlizinski at 13:47, 23 May 2006

2006-05-23T13:47:08Z

83.24.221.137: category:technical support

2006-02-04T22:31:29Z

category:technical support

MaciejBlizinski: /* Screenshots */

2006-01-27T13:53:51Z

‎Screenshots

MaciejBlizinski at 13:51, 27 January 2006

2006-01-27T13:51:24Z

MaciejBlizinski: /* Screenshots */

2006-01-18T14:18:41Z

‎Screenshots

MaciejBlizinski: /* Screenshots */

2005-10-14T16:23:53Z

‎Screenshots

MaciejBlizinski at 07:55, 24 September 2005

2005-09-24T07:55:24Z

MaciejBlizinski: /* Screenshots */

2005-09-24T07:53:41Z

‎Screenshots

MaciejBlizinski: /* Screenshots */

2005-09-24T07:53:23Z

‎Screenshots

MaciejBlizinski at 07:53, 24 September 2005

2005-09-24T07:53:07Z

←Older revision		Revision as of 13:47, 23 May 2006
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	[[category:technical support]]		[[category:technical support]]
		+	[[Category:Instructions]]

←Older revision		Revision as of 22:31, 4 February 2006
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	''Please see the article: [[How to make a screenshot]]''		''Please see the article: [[How to make a screenshot]]''
		+
		+	[[category:technical support]]

←Older revision		Revision as of 13:53, 27 January 2006
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	==Screenshots==		==Screenshots==
		+
		+	It's generally a good idea to provide a screenshot with your report.

	''Please see the article: [[How to make a screenshot]]''		''Please see the article: [[How to make a screenshot]]''

←Older revision		Revision as of 13:51, 27 January 2006
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	==Screenshots==		==Screenshots==

−	~~Providing screenshots is a very good way to provide information about your problem.~~	+	''Please see the article: [[How to make a screenshot]]''
−
−	~~Under Windows system, you can do a screenshot in the following way:~~
−
−	~~#When you see what you want to show us, hold the~~ ''~~'Prt Scr''' key for few seconds.~~
−	~~#Open~~ the ~~"Paint" program from Accessories menu.~~
−	~~#Use Edit->Paste.~~
−	~~#Save the file in '''JPG''' or '''PNG''' format. BMP it not good.~~
−	~~#Send the file to~~ [[~~Image:Software addr.png~~]] ~~as an attachment. Please don~~'~~t embed the picture in Word or Powerpoint documents. Please send only the JPG or PNG file, alone.~~

@@ Line 32: / Line 32: @@
 ==Screenshots==
-Screenshots are often a very good way to explain the problem. Under Windows system, you can do a screenshot in the following way:
+Providing screenshots is a very good way to provide information about your problem.
-#When you see what you want to show us, hold the '''Prt Scr''' key for few seconds
+Under Windows system, you can do a screenshot in the following way:
-#Go to "Paint" program
-#Use Edit->Paste
+#When you see what you want to show us, hold the '''Prt Scr''' key for few seconds.
-#Save the file in '''JPG''' or '''PNG''' format (and not BMP format)
+#Open the "Paint" program from Accessories menu.
-#Send the file to [[Image:Software addr.png]]
+#Use Edit->Paste.

←Older revision		Revision as of 07:55, 24 September 2005
Line 1:		Line 1:
		+	{{software-infobox}}
		+
	To submit a helpful bug report, you shouldn't describe what you ''think'' that the problem is. You should '''describe the symptoms''' instead, just like a [http://noblood.org/forum/archive/index.php/t-1743.html patient visiting a doctor]. We are aware of the fact that describing does consume more time than you wish, but unfortunately there is no way to avoid that. Otherwise [[Software development team\|we]] are very unlikely to help. Please use the following template to report the technical problems:		To submit a helpful bug report, you shouldn't describe what you ''think'' that the problem is. You should '''describe the symptoms''' instead, just like a [http://noblood.org/forum/archive/index.php/t-1743.html patient visiting a doctor]. We are aware of the fact that describing does consume more time than you wish, but unfortunately there is no way to avoid that. Otherwise [[Software development team\|we]] are very unlikely to help. Please use the following template to report the technical problems:

@@ Line 35: / Line 35: @@
 #Go to "Paint" program
 #Use Edit->Paste
-#Save the file in JPG or PNG format
+#Save the file in JPG or PNG format (and not BMP format)
 #Send the file to [mailto:software@magnum2.pl]

@@ Line 3: / Line 3: @@
 == Bug Report Template ==
-=== 1. "When I do"... ===
+===Step ONE: "When I do"...===
 You should give a detailed description of consecutive steps, for example:
-* ''When I click on the "Add Patient" button''
+*''When I click on the "Add Patient" button''
-* ''When I go to the address http://www.eactscongenitaldb.org...''
+*''When I go to the address http://www.eactscongenitaldb.org...''
-* ''When I double click the application icon...''
+*''When I double click the application icon...''
-* ''When I open the '''C:\''' folder...''
+*''When I open the '''C:\''' folder...''
-=== 2. "This happens" ===
+===Step TWO: "This happens"===
 You should give a description of the symptoms, like this:
-* ''I see an error message: (error message included)''
+*''I see an error message: (error message included)''
-* ''I see wrong text, it says "Mistaek"''
+*''I see wrong text, it says "Mistaek"''
-* ''There is no "DOLV" on the list''
+*''There is no "DOLV" on the list''
-=== 3. "And I want this to happen" ===
+===Step THREE: "And I want this to happen"===
 You should explain what you want to get/see/achieve. For example:
-* ''I want the application to run''
+*''I want the application to run''
-* ''I want the text to be "Mistake" instead of "Mistaek"''
+*''I want the text to be "Mistake" instead of "Mistaek"''
-* ''I want DOLV to be on the list''
+*''I want DOLV to be on the list''
-== Screenshots ==
+==Screenshots==
 Screenshots are often a very good way to explain the problem. Under Windows system, you can do a screenshot in the following way: