How to report bugs

To submit a helpful bug report, you shouldn't describe what you think that the problem is. You should describe the symptoms instead, just like a patient visiting a doctor. We are aware of the fact that describing does consume more time than you wish, but unfortunately there is no way to avoid that. Otherwise we are very unlikely to help. Please use the following template to report the technical problems:

Bug Report Template

1. "When I do"...

You should give a detailed description of consecutive steps, for example:

• When I click on the "Add Patient" button
• When I go to the address http://www.eactscongenitaldb.org...
• When I double click the application icon...
• When I open the C:\ folder...

2. "This happens"

You should give a description of the symptoms, like this:

• I see an error message: (error message included)
• I see wrong text, it says "Mistaek"
• There is no "DOLV" on the list

3. "And I want this to happen"

You should explain what you want to get/see/achieve. For example:

• I want the application to run
• I want the text to be "Mistake" instead of "Mistaek"
• I want DOLV to be on the list

Screenshots

Screenshots are often a very good way to explain the problem. Under Windows system, you can do a screenshot in the following way:

1. When you see what you want to show us, hold the Prt Scr key for few seconds
2. Go to "Paint" program
3. Use Edit->Paste
4. Save the file in JPG or PNG format
5. Send the file to [1]