Difference between revisions of "How to report bugs"
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==Screenshots== | ==Screenshots== | ||
| − | + | Providing screenshots is a very good way to provide information about your problem. | |
| − | #When you see what you want to show us, hold the '''Prt Scr''' key for few seconds | + | Under Windows system, you can do a screenshot in the following way: |
| − | # | + | |
| − | #Use Edit->Paste | + | #When you see what you want to show us, hold the '''Prt Scr''' key for few seconds. |
| − | #Save the file in '''JPG''' or '''PNG''' format | + | #Open the "Paint" program from Accessories menu. |
| − | #Send the file to [[Image:Software addr.png]] | + | #Use Edit->Paste. |
| + | #Save the file in '''JPG''' or '''PNG''' format. BMP it not good. | ||
| + | #Send the file to [[Image:Software addr.png]] as an attachment. Please don't embed the picture in Word or Powerpoint documents. Please send only the JPG or PNG file, alone. | ||
Revision as of 16:18, 18 January 2006
To submit a helpful bug report, you shouldn't describe what you think that the problem is. You should describe the symptoms instead, just like a patient visiting a doctor. We are aware of the fact that describing does consume more time than you wish, but unfortunately there is no way to avoid that. Otherwise we are very unlikely to help. Please use the following template to report the technical problems:
Contents
Bug Report Template
Step ONE: "When I do"...
You should give a detailed description of consecutive steps, for example:
- When I click on the "Add Patient" button
- When I go to the address http://www.eactscongenitaldb.org...
- When I double click the application icon...
- When I open the C:\ folder...
Step TWO: "This happens"
You should give a description of the symptoms, like this:
- I see an error message: (error message included)
- I see wrong text, it says "Mistaek"
- There is no "DOLV" on the list
Step THREE: "And I want this to happen"
You should explain what you want to get/see/achieve. For example:
- I want the application to run
- I want the text to be "Mistake" instead of "Mistaek"
- I want DOLV to be on the list
Screenshots
Providing screenshots is a very good way to provide information about your problem.
Under Windows system, you can do a screenshot in the following way:
- When you see what you want to show us, hold the Prt Scr key for few seconds.
- Open the "Paint" program from Accessories menu.
- Use Edit->Paste.
- Save the file in JPG or PNG format. BMP it not good.
- Send the file to
as an attachment. Please don't embed the picture in Word or Powerpoint documents. Please send only the JPG or PNG file, alone.
